Communicate simply - a single number for all devices

Hosted Unified Comms brings together your mobile, desktop and software phones on a single number, enabling you to make and receive calls on any device, divert calls when you're busy and update colleagues with your status in real time.

You can route calls to a real person so sales enquiries are not missed, group members can answer customer service calls for immediate action and workers on the move can receive and make calls as if they were in the office.

Communicate effectively - PBX features without the cost and equipment

Hosted Unified Comms offers intelligent, easy-to-use features associated with larger PBX telephone systems but without the capital investment or additional equipment. From impromptu conference calls to call recording, its extensive features offer you many options - see full details.

Hosted Unified Comms is available to you on an initial three-month contract followed by a rolling monthly agreement. Online activation gets you up and running fast along with downloadable software for your PCs and mobile phones. Try it for three months to see how it improves communications within your business.

How can Hosted Unified Comms help you?

Never again give out two or three contact numbers to clients; contact your colleagues first time whether they're in the office or off site; ensure your customers' calls are always answered in person - just three of many ways in which Hosted Unified Comms helps you work smarter.

To see how much it can increase your company's productivity and enhance its service:

• follow a typical day in the life of a business using Hosted Unified Comms
• join one of our regular webinars with a live demonstration on your own PC and the opportunity to ask any questions or call our team on 01225 800 871 for a no-obligation consultation.

With Hosted Unified Comms, you'll wonder how you ever managed without its single number simplicity.

How does Hosted Unified Comms increase productivity and enhance service? Here's several common business scenarios. Perhaps the problems will seem familiar, but are you equipped to respond in the same way?

9.00am - As a business development manager, Mike is driving to visit a prospective client. He'll be out most of the morning and remembers that his calls are currently directed to voicemail. He pulls into a layby and from his mobile turns voicemail off and directs his calls to his colleague Kim. Now he knows that all calls to him will be answered by a real person in his office and that new enquiries won't be lost.

9.30am - Brian, the operations manager, hears that a project for a major client has been delayed. He sees from Mike's status on his softphone that he is in a meeting so sends a text instead.

9.45am - Mike comes out of his meeting and checks his messages. He sees Brian's text and calls him. Brian is on a call to Kim, but puts her on hold to accept Mike's call. Then he initiates a three-way conference call for Mike, Kim and himself to discuss the project delay and agree immediate action.

10.30am - A fire near the company's distribution depot has halted despatch of products to customers. Mike initiates a call answering group for all available staff to handle the increased number of calls from customers worried about deliveries. Each call directs to the next available phone line so no customers are left hanging on and all cancelled deliveries can be rescheduled quickly.

12.00pm - Kim is meeting with a design company to discuss new stationery. Business cards can now be simplified as each employee now has a single number for desktop, PC and mobile phones instead of three separate numbers.

1.00pm - Brian is meeting his business mentor for his weekly development session. His phone is always ringing and he has never before managed to complete any training without interruption. Now his phone is programmed to divert all calls to voicemail for this hour every week so that he has the peace needed for his personal development.

2.00pm - News comes though that deliveries can start again and Mike messages all staff to thank them for help and disbands the call group.

3.15pm - Mike has gone to the dentist so has diverted calls to Kim. She answers a call from a desperate business that has been let down by another supplier and can't get hold of the account manager there. Kim's quote impresses the them. “How do I contact you?� they ask. Kim gives her phone number. “What about your mobile?� Kim explains that calls to her number reach her in the office or on her mobile, wherever she is. The client is even more impressed and promises to confirm the order fast.

4.30pm - Brian receives an urgent query about a customer who has placed a special order. Mike usually deals with this customer but his status shows he is still unavailable. Brian looks up the client's details in the shared contact database and calls them to get an answer. He passes on the information to operations so the special order is not held up.

5.30pm - It's Kim's day for receiving urgent out-of-hours requests from customers. The system is programmed to divert all calls to her for this evening every week. Tomorrow morning calls will automatically route back to their original destination numbers.

And so with Hosted Unified Comms, this small business can easily and quickly manage all its calls, meaning it can always:

• catch all new sales enquiries
• manage sudden problems
• maintain customer service when call volumes increase
• keep projects to schedule
• progress all aspects of the business when individuals are not available
• react flexibly to changing work schedules and customer demands

To discover how Gradwell's Hosted Unified Comms can introduce the same benefits to your business, join one of our regular webinars with a live demonstration on your own PC or call us on 01225 800 871 for a no-obligation consultation to see how Unified Comms can benefit your business.

Hosted Unified Comms has many features that can help streamline your business communications, saving you time and money.

Presence management - Let your colleagues know if you're busy, away from the office, available, or more. Create custom presence settings to reflect your status.

Unified device management - Changes made on one device are automatically rolled out across your other devices, so there is no need to make a change several times, saving time and effort.

Common interface across devices - Don't waste time learning a different user interface for each of your devices. Each device employs a common layout and menu system so you can get where you need to be quickly and easily.

Call routing - Through an easy-to-use natural language system, create endless call rules so your presence or call status dictates how your calls are handled by the system (e.g. ring your mobile, go straight to voicemail). You can also create rules based on the time of day or the day of week.

Call monitoring - See the status of your entire workforce at a glace, see who is on the phone and who is ready to take a call.

Single number reach - Your colleagues and business partners will no longer need to remember multiple contact details to reach you. One number will allow them to reach you, whatever device you're on, wherever you are.

Mid-call services - Fully mobile PBX services your softphone, deskphone or mobile device. Call transferring, call recording, hold, ad-hoc conferencing etc.

Move call seamlessly between devices - Talking on your softphone but need to leave the office and continue the call? Simply seamlessly switch the call to your mobile device using the call pull feature. Your caller won't experience any interruption and you can carry on with your day while continuing the call.

Complete control - You choose what employees have access to or the settings they can change. Don't want them to be able to see if management are available? You can do that. Don't want them to be able to create their own call routing rules? You can do that. You're in complete control.

Corporate directory - Create a common corporate directory that is automatically pushed to all Hosted Unified Comms users and their devices. You can also create custom directories for specific groups within your organisation, such as Sales, Support or Management. No need to remember internal extensions for calling or transferring - just find someone's name in the directory and select them.

Unified messaging - Call, SMS, instant messaging and email all from one system.

Outlook integration - Add the Hosted Unified Comms toolbar to Microsoft Outlook 2007 to dial your contacts directly from your inbox. You can also search through your Outlook contacts from within the Hosted Unified Comms softphone.

Unified voicemail box - One central voicemail inbox for all of your devices. No more wasted time checking three places for your messages. Voicemail left on one device is accessible via other devices, pick up voicemails anywhere using the web-based control panel or download voicemail to your computer.

Call recording - Ad hoc call recording on any device, whenever you want it. The recordings delivered straight to your voicemail inbox to play or to download and save.

Call conferencing - Create ad hoc conference calls on any device, including your mobile. If you require full conferencing facilities, simply purchase conference licences to allow users to create and book conference rooms and allow internal and external participants to dial in.

Attendant functionality - Allow users to sign into calling groups and answer calls for a phone number. View calls on hold or waiting and drag and drop to move calls to other users. You can even sign on from your mobile device to become part of a group when out of the office. (Requires attendant bolt-on)

Nightmode - Choose how calls are automatically handled when your offices are closed. Send calls to voicemail or an external answering service. No need for the last person leaving to remember it divert the phones before closing the office.

Over the air installation - Provision phones remotely from the Internet. No need to have the device in front of you. Mobile client installation takes place 'over the air', meaning no need for wires or the phone to be with an administrator.

There are many ways to purchase Hosted Unified Comms from Gradwell, with numerous bolt-on options to help you save money and get the most from your business communications.

Main package:
• Hosted Unified Comms (£25.00 per user per month)

Minutes Bolt-ons:
• Unlimited* UK landline minutes (£8.00 per user per month)
• Unlimited* UK and International landlines minutes (£25.00 per user per month)
• 500 UK mobile minutes (£30.00 per user per month)

Additional Services Bolt-ons:
• Conferencing (£2.00 per user per month)
• Attendant console (£8.00 per user per month)

*Subject to fair use policy at 4,000 minutes
All price are excluding VAT

As a small business, how does Hosted Unified Comms give you full control of your communications? Below are answers to questions covering features, pricing and how it works.

Please call us on 01225 800 871 for the answers to any further questions or join one of our regular webinars in which we can give you a live demonstration on your own PC.

What equipment do I need?

Firstly, you need a phone - Hosted Unified Comms comes in three parts: a desktop phone, a software phone on your PC and a mobile phone client.
PCs: Windows PCS using SoftPhone+ software, which is easy to download and install.
Supported desktop phones: Snom 300, 320, 360 and 370
Supported Smart phones: BlackBerryTM - Curve, Pearl; HTC - Touch Diamond, Tytn II, X1; Nokia - 5800, E61i, E71, E75, N78, N95; Apple - iPhone (with limited functionality)

What phone numbers can I use?

Gradwell supports every type of UK and international phone number and you can migrate your existing telephone numbers. The purpose of Unified Comms is to have one phone number per person to reach them when and wherever they are. The cost of the phone number is included in the monthly rental package. With international numbers, you can run one phone system for colleagues in different countries. So, your London team can have UK phone numbers, while a colleague in Paris can have a French phone number. If one of you is busy, then naturally the team can take any calls made to their number.

How much does Hosted Unified Comms cost?

£25.00 per user per month. There is no set-up charge.
Optional attendant console costs £8.00 per month per user, while conferencing costs £2.00 per user per conference.
In addition, minute bundles are available in 3 different packages.

• Unlimited* UK landline minutes - £8.00 per month
• Unlimited* UK and International landline minutes - £25.00 per month
• 50 UK Mobile minutes - £30.00 per month

Is there a minimum contract?

The initial contract is for three months followed by an ongoing monthly rolling contract.

How many users can I have?

Gradwell's premium broadband supports up to 15 concurrent phone calls per broadband line. If you need lines for more employees, we offer multiple broadband services. If you have many mobile or home-based workers, Hosted Unified Comms can support an unlimited number of users. You can add or remove users as your requirements change by amending your monthly contract.

How are contacts stored?

Contacts are entered in a central company directory shared by all users. You can search for contacts, see a user's status and check line state.
The system also integrates with both your existing Outlook address book and your mobile phone address book to give you a single interface for all address books.

How are messages handled?

Unified messaging combines internet messaging chat, SMS, fax, voicemail and a call recording facility in a single system, so you will have one mailbox for all your phones.

How do I control the way my calls are routed?

You control how each incoming call is handled by using diversion to another number or voicemail based on call type, time of day, day of the week and presence status. The system uses natural language, so you say: “If a call is received and my status is meeting, then send call to voicemail.�

Can I set up dialling short cuts?

Yes, you can programme short number dialling for contacts you call frequently to save remembering numbers and to speed up dialling.

How versatile will my phones be?

Hosted Unified Comms gives you the same full set of phone functionality on all phones. Whether on desk phone, mobile or laptop, you can put someone on hold, conference call, transfer, or start recording the call. You can also move a call between devices - e.g. if you start the call in the office, you can move it to your mobile phone to carry on the conversation.

How does Hosted Unified Comms work for teams?

You can set up group numbers and call centre services. A receptionist gets an “at-a -glance� view of what everyone in your company is doing and who is free to answer calls. Or you can use automated Call Distribution (ACD) to route the businesses calls to the next available person automatically.

Can I hold teleconferences?

You can set up a conference call for two to five people instantly. You can also initiate a conference in the middle of a call.

Can Hosted Unified Comms keep my phone bills down?

Yes, it uses least cost routing to make sure you pay the lowest possible call charges. Just teach it your mobile phone call costs and it will intelligently work out if it is cheaper to call out from your mobile phone or have the system call you.

How can I monitor system usage?

Hosted Unified Comms provides detailed reports so that you can see how it being used.

How fast can Hosted Unified Comms be set up for me?

Hosted Unified Comms is ordered online and set up via our web control panel - so you can be up and running within a day. Because we want to make sure the system is right for your company and configured so you can take full advantage of every feature, we can arrange for a Gradwell technician to spend half a day customising it with you.

Can I see Hosted Unified Comms in action?

Yes, join one of Gradwell's regular live webinars to see a live demonstration on your own PC screen and take the opportunity to ask any questions.

How do I order Hosted Unified Comms?

Please call us on 01225 800 871 and one of our consultants will be pleased to get you up and running as fast as possible or order online now at our Hosted Unified Comms signup